Limited Warranty Policy

• There are two warranties offered: Basic Warranty (no registration required) and Standard Warranty (requires product registration within one week of installation).

• Warranty covers parts with defects in materials or workmanship under normal use and proper maintenance.

• Warranty does not cover malfunctions caused by external factors, improper use, lack of maintenance, or use of non-approved parts.

• Basic Warranty lasts for one year.

• Standard Warranty lasts for five years, but only for the original owner and at the original place of installation.

• Warranty covers replacement parts and labor costs at Zero's discretion.

• Zero is not liable for any consequential damages or losses.

• Warranty claims require contacting the installer or contractor for diagnosis and then contacting Zero with relevant documentation.

• This warranty supersedes all prior agreements and constitutes the complete understanding between the parties.

• Disputes are settled by binding arbitration, not by court trials.

In simpler terms:

• Register your product to get a longer warranty (5 years vs 1 year).

• The warranty covers defects in materials or workmanship, but not misuse or external factors.

• Zero will replace defective parts, but you may be responsible for labor costs.

• There is a process for making warranty claims, which involves contacting the installer or contractor first.

• Any disputes must be settled through arbitration, not court.